Amazon's Health AI Couldn't Find My Own Records. Here's What Happened.

I tested Amazon’s Health AI. It failed.

It missed records I gave it permission to access. It couldn't find procedures from its own clinic. Here's what happened.

I'm a One Medical patient. So when Amazon launched Health AI inside their One Medical App, I simply asked it two questions about my health.

First Test

Did I ever get a measles vaccine? I'd already given One Medical permission to access my Sutter Health records, where the answer lives. Amazon's Health AI didn't know.

(If you saw my post about Perplexity Health, you know this question is harder than it sounds. There's no vaccine record. But there is a measles immunity test buried in my labs.)

Second Test

I tried something easier. I asked about cortisone shots in my knees. Health AI said it searched back to 2023, when I joined One Medical. No record found.

I've had three knee injections since 2023, all at One Medical. Billed through their practice.

I asked HealthScout the same question. It found all three injection dates in seconds. And because the records say "injection" not "cortisone shot," it asked me to confirm the type before answering. That's the difference between an AI that reads your records and one that claims to.

Amazon's announcement says it "knows you and your medical history." But in my tests it didn't know either.

While they labeled it "beta," some of these problems won't get fixed. Amazon's motivation is to keep you inside One Medical, not to connect the rest of your health data.

Originally published on LinkedIn